Reference Number: REFS/017939
Directorate: Contact Centre
Number of Posts: 1
Package: R151 884 per annum
Enquiries: Ms. Semakeleng Mabotja Tel No: 011 355 1032/ 1005
Requirements :
Matric/Grade 12 Certificate. Knowledge of Office administration and communication systems. Communication skills (written & verbal), planning, organising, and interpersonal skills are vital for this post. Other attributes include being proactive, flexible, and able to pay attention to detail. Be highly computer literate and with sound knowledge and competency in MS Word, Excel, PowerPoint, Access, and Outlook.
Duties: Serve as an entry point for internal and external stakeholders to provide frontline service. Receives and attends to customers in a professional and cheerful manner and provides them with an efficient and courteous service. Ensure the flow of customers waiting in the reception area and ensure that they are attended to timeously and accurately. Deals with low complex queries and issues that arise at reception from visitors. Receive, screen, and direct phone calls. Receive clients, files, emails, documentation, and parcel deliveries and channel them to the correct office. Take messages and follow up on whether the message was attended to. Follow up on outstanding referrals on behalf of the unit for the purpose of updating the tracking grid. Render secretariat service support to the contact center. Typing of minutes, memorandums, and correspondences. Send invites to officials at head office and districts by email and fax. Receipt and transmission of messages in the unit. Filling and typing of documents. Render administrative support services to the contact center. Keep equipment operation by following the establishment process and reporting malfunctions. Maintain the effective flow of information and documents to and from the Director/s. Maintain the safekeeping of all documentation in the office In line with relevant legislation and policies. Participate in the collation and compilation of reports e.g. progress reports, monthly reports, etc. Respond to enquiries received from internal and external stakeholders.
Notes :
APPLICATIONS: To apply for the positions, please apply online at https://professionaljobcentre.gpg.gov.za. Only online applications will be considered. CLOSING DATE: 14 July 2023 NOTE: It is our intention to promote representatively (Race, Gender, and Disability) in the Public Service through the filling of this post. The online applications must be accompanied by a fully completed signed and initialed Z83 form, obtainable from any public service department or on the internet at www.dpsa.gov.za /documents, and a detailed CV. Applications without the signed and initialed Z83 form and detailed CV will be disqualified. Applicants are not required to submit copies of qualifications and other relevant documents on the application but must submit the Z83 with a detailed Curriculum Vitae. Only shortlisted candidates will be required to submit certified documents on or before the day of the interview following communication from Human Resources. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Suitable candidates will be subjected to personnel suitability checks (positive Identity, qualification, fraud listing, employment reference, and criminal record verification as well as the required level of security clearance process). Where applicable, the candidate will be subjected to a skills/ knowledge or computer assessment test. All candidates for MMS positions will be required to undergo competency assessment and security clearance. Short-listed candidates will be subjected to a security clearance. The department reserves the right not to make an appointment(s) to the advertised post(s). Women and people with disabilities are encouraged to apply and preference will be given to the underrepresented groups as per the GDE Employment Equity Targets. Applications received after the closing date will not be considered. The specific reference number of the post must be quoted. Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was unsuccessful.
Employer: Department of Education
Location: Head Office, Johannesburg
Closing Date: 14-07-2023