Teller Position – IRC216151

at Mall, Goodwood, Western Cape, South Africa in FNB POP Cash Centre Cape Town
Ends 14 Mar 2022

About us, purpose, experience, and qualifications
about us
make a promise
be deeply invested
value our differences
build trust, no longer the territory
have courage
always do the proper thing
stay curious and you have one easy goal: to enhance the lives of clients via simple, fantastic options that meet their needs, contact us these days and be part of a triumphing team. All appointments will be made in line with the Bank’s Employment Equity sketch The Bank helps the recruitment and development of persons with disabilities. In order for us to fulfill this purpose, candidates can divulge their incapacity records on a voluntary basis. The Bank will maintain this data personally until we are required through the law to reveal this fact to different parties.

purpose
To grant clients a special trip via timeous, accurate, and environment-friendly processing of their economic transactions via amazing patron service.

experience and qualifications
Minimum qualification: NQF four Qualification
Minimum years of applicable experience: Relevant NQF 5 qualification as prescribed through the economic Services Board
RegulatoryExam qualification
Inappropriate known enterprise Diploma or Higher Certificate at NQF stage 6

additional requirements
The profitable candidate will be based totally at Cash Centre, Cape Town It is inherent to the position that the incumbent is sincere in dealing with money and economic transactions. As such, it is a pre-requisite for candidates to bear purchaser deposit file tests to allow the Employer to confirm whether or not the candidate’s deposit file is acceptable. In accordance with the National Credit Act (NCA) candidates making use of this function will require a credit score document check.

responsibilities
Achievement earnings increase for the business
Manageaverage Rand fee of variations to reduce losses to the business
Manage the Service Quality of the Branch thru the Branch’s Service Quality BalancedScorecard
Manage the migration of money owed from transactional to Self Service
Compliance with processes and approaches contained in the Golden Rules.
Manage the efficiencies for tellers via Number of differences, common quantity of transactions
Manage own improvement to enlarge very own competencies
Connect with our clients by means of residing up to our company promise of how can we assist you? at all times. Treat clients as you would favor being treated
Converse with our clients in a way that they totally recognize and supply helpful solutions and merchandise based totally on their needs
Conduct me in a moral manner at all times
Take ownership of fixing our client’s issues or queries as successfully and quickly as possible
Adhere to the TCF (Treating Customers fairly) ideas in all that you do
Manage the boom of lively purchaser Account Base to enlarge patron base through leads
Contribute to the enlarging of the Customer Engagement Score of the branch
Use opportunities recognized to make bigger market share
Ensure activities help fee containment and reduction
Manageactual Rand fee of shortages to decrease losses to the commercial enterprise Volume andValue
CashMigration measure the complete in-branch migratable money transactions
Optimize each patron interplay to migrate or convert clients to channels and motivate the use of digital and self-service channels
Always comply with strategies and strategies contained in the applicable enterprise guidelines
Fulfillingtransactions above the benchmark set and presenting a superb purchaser experience
ImproveOFV Identification manner and processes within the region of responsibility
Improve compliance to system and techniques inside the vicinity of responsibility
Demonstrates behaviour in assist of the organizational values
Takes accountability for personal performance, private and professional development
Contribute to the average effectiveness and success of the team
Maintainability to adapt to ever-changing enterprise and patron needs
Achievement of a proper tracked effectivity as measured by way of the groups eRatio
Improve information and expertise by way of finishing role-specific training

HOW TO APPLY
ONLINE APPLICATION

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