Closing Date 25 February 2022
Location: Midrand, Gauteng
Job Description
The above role is vacant at Umsuka Wemali Finance (Midrand), reporting to the Compliance & Performance Manager.
The average reason for this function is to operate patron carrier to the Umsuka In Bound Contact Centre
Minimum Requirements:
Minimum Matric Certificate
At least 1 year of journey and full expertise of loan income and processing
Experience in customer offerings is essential
Proficiency in MS Word and mainly MS Excel is essential
Problem-solving
Reliable and trustworthy
Must be a group participant and adapt to alternate easily
Strong administration and organizational skills
Numeric accuracy and potential to work methodically.
Computer literacy is essential
Key Performance Areas: (not completely inclusive):
Resolving consumer queries.
Respond to incoming calls from the customers, reply to questions and inquiries.
Answer inbound calls in a well-timed and pleasant manner.
Evaluate troubles and complaints of the callers and grant suitable options to them.
Respond to the clients and grant customized service.
Provide statistics on the company’s merchandise or offerings and generate pastimes in the offer.
Other persona attributes:
Must be pro-active and innovative
Ability to work underneath strain and meet strict deadlines
Ability to work except supervision
Strong interpersonal and verbal exchange skills
Strong administration skills
Ability to liaise professionally with customers and personnel at all levels
Core Competencies:
Teamwork
Customer focus.
Communication skills
Self-development
HOW TO APPLY
ONLINE APPLICATION
We reserve the proper no longer to make an appointment for any marketed position. Whilst choice is given to present personnel at all instances and the desire made is only on merit, Historically Disadvantaged Candidates and Black Female Candidates are motivated and supported in the FSG team.
Fidelity Services Group (Pty) Ltd helps the world truthful exercise and enterprise ethics on the non-stop improvement of our human capital as the key useful resource to our success in the markets in which we participate.
Should you now not be contacted involving this role within 10 working days from the closing date, please regard your application as unsuccessful.