Job ID: 32065
Customer Service Learnership – Lebowakgomo (#32065) at Metropolitan Retail
Provide environment-friendly assist to the vicinity with the aid of precisely shooting facts and processing all the administrative duties in accordance with agreed provider stage agreements
RESPONSIBILITIES AND WORK OUTPUTS
Timeously whole all administrative and reporting obligations associated to the role
Accurately seize and take a look at new enterprise documentation.
Collate, collect and distribute files to the required requirements inside described time-frames
Attend to all queries in an expert and pleasant manner in order to furnish an extraordinary purchaser experience
Screen and route all queries obtained to terrific stakeholders
Maintain the applicable workplace housekeeping standards
Escalate faults/errors on functions to Line Manager
Providing remarks on reputation of purposes i.e. great necessities and errors
Provide updates on how many functions were issued and processed
Accurately seize patron statistics on the applicable system
Compile and take a look at the applicable file to system repayments and coverage amendments inside carrier settlement and authority levels.
Ensuring customer provider stage agreements are met and exceeded
Providing effective, environment-friendly, and expert provider to all our consumers and offices, each telephonically and via written correspondence
Engage with a patron in a customer-centric manner in order to enhance purchaser retention and repeat commercial enterprise activities
Resolve customer queries and comply with up to make certain queries are resolved timeously and effectively
Process the applicable coverage transactions per consumer interaction
Analyze conditions carefully, recognize the complexity and penalties earlier than rapidly taking motion thru clear, nicely concept out decisions
Accurately discover troubles and proactively remedy them
Attention to element with desirable planning and time administration Skills
Numerical reasoning potential and analytical Skills
Fluent Verbal and Written Communication and Comprehension in English
Stakeholder engagement and relationship management
EXPERIENCE AND QUALIFICATIONS
Grade 12 or an equal NQF4 qualification (all CV’s have to encompass matric certificates/announcement of results)
Must be unemployed, South African citizen aged between 18 and 35
Interest in income and purchaser provider is essential
The above-mentioned learnership is presently on hand at our Metropolitan Life Office primarily based in Lebowakgomo, Limpopo.
Please put up your utility with the aid of our Careers web page on www.momentummetropolitan.co.za
To apply, please observe the legit gadget utility method and get in contact with the PeopleSoft Helpdesk (021 940 5169) if you want similar assistance.
Closing Date: 10 January 2022
Francinah.Mamabolo@momentum.co.za (The motive for this e-mail tackle is fully for queries related to the marketed role and No emailed CVs will be accepted. Only online functions submitted with the aid of our Careers web page will be considered.)
All positions will be crammed in accordance with our Employment Equity plan.
We also motivate human beings with disabilities to apply.
HOW TO APPLY