Nedbank: Teller/Enquiries Consultant

Location: Witbank, ZA

Job Purpose

To create a unique client experience by attending to enquiries and teller-related transactions, client queries, banking requirements, the needs of clients and refer cross-sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

  • Authenticate clients and transactions.
  • Prevent fraud, risks and losses.
  • Mitigate risks and meet legislative requirements.
  • Provide client service and meet identified client needs.
  • Issue VISA application letters based on client requests.
  • Comply with risk standards and take corrective action.
  • Minimise losses and ensure corrective action is taken as per procedure and policy.
  • Balance and secure branch stock holding.
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
  • Stay abreast of developments in field of expertise, ensuring personal and professional growth.
  • Seek opportunities to improve business processes and systems.
  • Act as brand ambassador.
  • Add value to Nedbank by supporting the implementation of new processes, policies and systems.
  • Deliver on identified client needs and requirements.
  • Build and maintain client relationships.
  • Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.
  • Create synergetic internal relationships.
  • Identify quality sales leads and enable cross-selling (without advising).
  • Meet client information needs and facilitate the processing of sales.
  • Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
  • Reach individual and branch usage (touch points) targets.
  • Remain current and stay abreast of Nedbank risk and compliance requirements.
  • Understand and embrace the Nedbank vision and values, leading by example.
  • Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.

People Specification

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred QualificationBusiness Relevant Certificate or Diploma or Institute of Banking.Essential CertificationsPreferred CertificationsType of Exposure

  • Answering client questions
  • Interacting with external customers
  • Changing behaviour to meet the demands of changes at work
  • Managing client expectations
  • Interacting with diverse people
  • Performing teller transactions
  • Adjusting to a new work process
  • Performing Foreign Exchange teller transactions
  • Reconciliation cash and stock balances on hand
  • Working with clients to solve client problems

Minimum Experience LevelPreferable 6 – 12 months client service experience in a financial industry or bank teller experience.

Technical / Professional Knowledge

  • Customer service principles
  • Relevant product knowledge
  • Branch processes and procedures
  • Branch service offerings
  • Corporate Governance & Compliance
  • Cluster specific operations

Behavioural Competencies

  • Building Customer Loyalty
  • Applied Learning
  • Collaborating
  • Communication
  • Managing Work
  • Stress Tolerance
  • Quality Orientation

HOW TO APPLY

ONLINE APPLICATION

Please contact the Nedbank Recruiting Team at +27 860 555 566

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