Contact Centre Agent: Credit Validations

Job ID: 9063
Position Type: Full-Time
Job Function: Call Centre
Workplace Type: Contact Centre
Division: TFG Financial Services
Province: Western Cape
Location: Cape Town North
Suburb: Parow (Parow)

Position Description:
Credit Validation Agent

An exciting and challenging position exists within Financial Services TFG for a service-driven individual to conduct compliance checks, and validate procedural adherence to the New Accounts applications process and confirmation of proof of income.

Your responsibilities will include:

Conduct thorough validation checks on Proof of Income Documents
Bank Statements
Salary Verification Forms
Financial Statements
Assessing documents authenticity
Verifying affordability calculation
Ensuring adherence to internal compliance and National Credit Regulator (NCR) requirements
Completing all necessary processes as per Standard Operating Procedures
Achieving productivity targets

The ideal candidate will need:

At least a minim 6 months Contact Centre experience within New Accounts Department
Relevant Legislation knowledge (NCA, POPI, CPA, DCA etc)
High attention to detail
Good communication skills
Highly quality focused
Ability to work in a stressful environment
Able to work flexible hours
Able to perform well in a back office admin target driven environment


Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

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