Foschini Group: Customer Services Agent

Position Description:

Customer Services Agent (108 Flexi)

A challenging positions exist within the Customer Services Call Centre for service driven individuals to fulfil the roles of Call Centre Representatives

Your main responsibility would be to:

  • Answer all enquiries and requests from customers and stores accurately
  • Achieve productivity and quality standards in the department
  • Process all requests in line with operational procedures in the department
  • Respond to customer queries via email
  • Assist other internal stakeholders with customer queries

As an ideal candidate you must:

  • Have a Matric Certificate
  • Have 1 year proven Customer Services experience within a Call Centre Environment
  • Previous experience within Customer services is essential
  • Have a typing speed of 25 wpm.
  • Be familiar with MS Office
  • Have excellent communication skills, particularly in English
  • Be highly customer focused
  • Have outstanding listening skills
  • Have a high degree of stress tolerance
  • Have high energy levels
  • Be able to work flexible hours.
  • Reliable transport (public or private)
  • Be available to work public holidays and weekends
  • Must be available between 08h00 – 21h00 Monday – Sunday

Location: Cape Town North – Parow (Parow)

How To Apply

Online Application

Preference will be given, but not limited to, candidates from designated groups (Including people with disabilities) in terms of the Employment Equity Act.