Position Description:
Customer Services Agent (108 Flexi)
A challenging positions exist within the Customer Services Call Centre for service driven individuals to fulfil the roles of Call Centre Representatives
Your main responsibility would be to:
- Answer all enquiries and requests from customers and stores accurately
- Achieve productivity and quality standards in the department
- Process all requests in line with operational procedures in the department
- Respond to customer queries via email
- Assist other internal stakeholders with customer queries
As an ideal candidate you must:
- Have a Matric Certificate
- Have 1 year proven Customer Services experience within a Call Centre Environment
- Previous experience within Customer services is essential
- Have a typing speed of 25 wpm.
- Be familiar with MS Office
- Have excellent communication skills, particularly in English
- Be highly customer focused
- Have outstanding listening skills
- Have a high degree of stress tolerance
- Have high energy levels
- Be able to work flexible hours.
- Reliable transport (public or private)
- Be available to work public holidays and weekends
- Must be available between 08h00 – 21h00 Monday – Sunday
Location: Cape Town North – Parow (Parow)
How To Apply
Preference will be given, but not limited to, candidates from designated groups (Including people with disabilities) in terms of the Employment Equity Act.