Location: Johannesburg, Gauteng
Fidelity Services Group
Overall reason of the job: We are searching for Sales Call Centre Agents that will be the liaison between our corporation and its cutting-edge and conceivable customers. The profitable candidate will be in a position to take delivery of possession through correctly promoting a couple of merchandise to present and new practicable customers and at the equal time maintaining consumer pride at the core of each and every choice and behaviour. Must have a herbal income capacity to promote merchandise telephonically.
Duties & Responsibilities:
Selling a couple of merchandise to achievable income leads acquired from a range of platforms
Making giant quantities of outbound calls in a well timed manner
Handling and overcoming consumer objections, focussing on Opening, Closing, Telephone Etiquette, e.g. shopping for signals
Identifying customers’ desires thru probing
Achieving minimal income targets
Achieving a minimal QA (Quality Assurance) and Compliance rating of 90%
Achieving each day and month-to-month ARPU targets
Achieving each day and month-to-month income conversions (must ask all customers for a referral lead)
Achieving each day Talk time & Number of Dials per day
Adherence to name centre “scripts”, verifying purchaser information, assertion etc.
Seize possibilities to upsell merchandise when they arise
Build sustainable relationships and interact clients via going the more mile
Accurate taking pictures of income and clients’ non-public details
Accurate scheduling of fitments
Liaising with clients’ through e-mail
Minimum skills and experience:
Matric / Grade 12
3 years+ ride in a Sales Outbound name centre (telematics ride advantageous),
Proven tune file of an Outbound Sales Call Centre position
Must be bendy to work/be accessible on weekends and after hours if necessary
1 Saturday per month is compulsory
Ability to multi-task, set priorities and control time effectively
Excellent verbal and written conversation skills
Ability to use fine language
Attention to detail
Ability to operate below strain and inside a speedy paced environment
We reserve the proper now not to make an appointment to any marketed position. Whilst choice is given to present personnel at all instances and the desire made is basically on merit, Historically Disadvantaged Candidates and Black Female Candidates are influenced and supported in the FSG team.
Fidelity Services Group (Pty) Ltd helps world truthful exercise and enterprise ethics on non-stop improvement of our human capital as the key aid to our success in the markets in which we participate.
Should you no longer be contacted related to this function within 10 working days from the closing date, please regard your utility as unsuccessful.