InterContinental Table Bay Cape Town is recruiting for 8 x Bartender positions. We are looking for passionate and energetic Bartenders to join our Food & Beverage team. If you have a passion for mixology, enjoy working in a fast-paced environment, and thrive on guest interaction, we’d love to hear from you!
Job Description
Job Purpose
To prepare and deliver exceptional beverage services within the banqueting and/or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed
Key Performance Areas
Prepared Work Area
Prepare mise-en-place, and conduct any other required checks and preparations for service
Identify issues with regard to the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
Stock bar for service – counting stock daily & sharing reports at the provided times
Check cleanliness of own section or station – complete all cleaning tasks and checklists
Service Execution
Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
Understand and conduct all tasks in line with Food & Beverage standard operating procedures
Take guest orders accurately and timeously and place in the POS system
Full menu knowledge – Explain menu items and make recommendations with regards beverage menu
Mix drinks and present beverage in line with guest order and outlet standards
Be attentive to guest requests – be proactive to guests needs.
Clear glasses after guests have completed their drinks
Provide billing to guests
Conduct cash-ups at the end of service
Complete beverage stock sheets each shift
Leverage opportunities to upsell on promotional items
Bar Standards
Understand and conduct all tasks in line with F&B standard operating procedures
Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
Use and store operating equipment in line with specifications and safety regulations
Participate in stock takes
Conduct daily stock counts of bar smalls
Resolve or report on any anomalies to the required standards
Report on any breakages at the end of the shift
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products, reward programme and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
Grade 12 preferred (with relevant experience)
Experience
2 years previous experience as a bartender ( knowledge in correct wine service techniques & cocktail making)
Work conditions and special requirements
Ability to work shifts that meet operational requirements – offering flexibility: including weekends, morning shifts, evening shifts, public holidays
Physically able to move operating equipment
Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Must adhere to shift timings and arrive to shifts at the specified time
Skills and Knowledge
Beverage / Cocktail Product Knowledge.
Barrister skills – knowledge of all coffee varieties.
Operating equipment – cleaning and maintenance.
Beverage service – wine service/cocktail service
Communications skills
Upselling skills – driven to make sales
Cashiering Services – use of POS and credit card terminals
Demonstrates strong problem-solving skills
Collecting Information (listening; asking questions)
Demonstrates strong time management skills with consistent punctuality
Strong focus on task execution and adherence to instructions
Able to work independently as well as collaboratively in team environments
Authentic enthusiasm for engaging with guests
Happy genuine and positive in nature
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
HOW TO APPLY
ONLINE APPLICATION