GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.
Job Description
Job Purpose
Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.
Key Performance Areas
Prepared Work Area
Check work area and ensure all equipment is functioning and ready for service
Check cleanliness of own section or station
Communicate and follow-up on the correction of any equipment faults or defects
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Cash Desk Transactions
Handle all player transaction requirements with regards the exchange of cash, chips,vouchers and smart cards and paying out ‘winnings’
Reconciliations (treasury, automated cashier machine, chip) are completed daily
Calculate and execute pay-outs
Accurately conduct financial transactions on the gaming systems
Identifies and escalates suspicious transactions and possible fraudulent activity
Conduct cash-ups and reconcile float at the end of service
Substantiate and report on any float variances
Secure and transport float as required
Guest information and copies of trading and transactional documentation is accurately recorded in the system
Supporting documents have been generated for auditing purposes
Job Requirements
Education
Grade 12 or equivalent
Experience
Previous experience in a customer facing / cashiering role
Experience in the gaming industry would be an advantage
Successful completion of the Cashier Training School requirements.
Skills and Knowledge
Core & personal behavioural competencies
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Attention to detail
Checking (accuracy in the handling and recording of transactions)
Following Instructions
Emotional resilience
Honesty in the handling of cash
Presentable
Technical/ proficiency competencies
English verbal communication skills
Numerical skills (calculations)
Cash / credit transaction knowledge
Detect fraudulent currency
FICA threshold and suspicious transaction reporting
Cash desk equipment usage and maintenance
Cashiering administration
Count
Basic computer skills
Note:
The appointment of a candidate is at Sun International’s sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International’s employment equity plan.
HOW TO APPLY
ONLINE APPLICATION
Please note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application was unsuccessful.
Please note further that by applying for this position, you consent to Sun International “processing” your “personal information” as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.