Categories: jobs

Foschini Group: Customer Services Agent

Position Description:

Customer Services Agent (108 Flexi)

A challenging positions exist within the Customer Services Call Centre for service driven individuals to fulfil the roles of Call Centre Representatives

Your main responsibility would be to:

Answer all enquiries and requests from customers and stores accurately
Achieve productivity and quality standards in the department
Process all requests in line with operational procedures in the department
Respond to customer queries via email
Assist other internal stakeholders with customer queries

As an ideal candidate you must:

Have a Matric Certificate
Have 1 year proven Customer Services experience within a Call Centre Environment
Previous experience within Customer services is essential
Have a typing speed of 25 wpm.
Be familiar with MS Office
Have excellent communication skills, particularly in English
Be highly customer focused
Have outstanding listening skills
Have a high degree of stress tolerance
Have high energy levels
Be able to work flexible hours.
Reliable transport (public or private)
Be available to work public holidays and weekends
Must be available between 08h00 – 21h00 Monday – Sunday

Location: Cape Town North – Parow (Parow)

How To Apply

Online Application

Preference will be given, but not limited to, candidates from designated groups (Including people with disabilities) in terms of the Employment Equity Act.

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