Lancet Laboratories: Admin Clerk

Closing date: 30-11-2020

Location: KZN – Main Lab – Histology Department
Reference No: 555952

An opportunity has presented itself to appoint a suitably qualified candidate into the position of Laboratory Admin Clerk: Main Laboratory . This is a 3 months fixed term position based at KZN – Main Lab – Histology Department .

Job Summary:
Ensure correct information is obtained and recorded in terms of service
objectives.

Minimum Criteria Required:
Grade 12
Bsc Degree Advantageous

Experience:
0-1 Yrs Relevant Working Experience

Relevant Job Knowledge:
Computer literate
Laboratory information systems
Organisational policy procedures

Key Performance Areas:

• Receive specimens and allocate bar code storage numbers on Laboratory Information Systems and resolve any related problems.
• Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.
• Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
• Resolve outstanding specimens and test results in accordance with TAT’s.
• Responsible to track progress of urgent sample delivery by couriers to ensure that specimens are received timeously by the designated laboratory.
• Receive, assist and respond to all communication received via telephone, mox,tasks and email to ensure excellent customer service.
• Management of the receiving area, give out relevant information and direct clients to relevant departments while offering excellent customer service
• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
• Monitors stock levels and orders additional stock to ensure the availability of required materials at all times.
• Complies with sound housekeeping and Health and Safety procedures and protocols in accordance with the relevant legislation.
• Complies with all Quality Assurance requirements and protocols.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.

Competencies:
Ability to cope with nervous / distressed patients
Ability to work in a pressured environment
Ability to work as part of a team
Attention To Detail
Communication
Confidentiality / Sensitivity
Customer Orientation
Empathy
Flexibility
Interpersonal skills
Telephone etiquette
Business numeracy

Remuneration:
Compensation is commensurate with qualification and experience level.

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