CLERK VACANCY – CALL CENTRE, CENTURION

Reference Number: 446TEMP04

Location: Centurion, Gauteng

Job Type: Temporary

Work Level: Junior

Salary: Market Related

EE Position: Yes

JOB DESCRIPTION

AVBOB is looking for customer-oriented and self-reliant individuals to join its Call Centre team in Centurion. The successful candidates will provide professional assistance to clients, handle policy enquiries and perform various policy maintenance and administration functions.

RESPONSIBILITIES

• Receive and handle telephone policy enquiries in the Call Centre and action them accordingly.
• Address outstanding requirements on new applications in New Business.
• Provide enquiry numbers on claims to branches.
• Follow up on outstanding requirements relating to unpaid claims.
• Refer leads to the Direct Marketing Department.
• Provide feedback on outstanding accounts and refunds in debtors.
• Follow up on non-payment of premiums, default payments and incorrect deductions.
• Add a life to a policy, excluding PERSAL and Department of Defence (DOD) policies.
• Add a child to an existing child benefit, excluding PERSAL and DOD policies.
• Remove a life from a policy, excluding PERSAL and DOD policies.
• Remove a child where applicable, excluding cases involving the complete removal of the child benefit and PERSAL or DOD policies.
• Duplicate policies and send copies to clients.
• Provide policy values to clients or authorised brokers.
• Record all instances of client consent on the system.
• Provide policy information to clients in accordance with company procedures.
• Process paid-up RSA (reduced sum assured) requests.
• Process inflation-related requests.
• Process reinstatements.
• Process cessions, while ensuring that the required hard-copy legal documents are submitted.
• Process stop-payment requests.
• Process other loan requests when payment methods are changed.
• Ensure all policy amendments comply with the required security and accreditation procedures.

REQUIREMENTS

• Grade 12.
• 140 long-term FAIS credits.
• 1–2 years’ experience in the Life Insurance Industry.
• Experience in a client service policy maintenance environment.
• RE5 will be an advantage.
• Ability to work independently, take initiative and accept responsibility.
• Analytical and leadership skills.
• Strong communication and interpersonal skills.
• Client-oriented approach.

ADDITIONAL REQUIREMENTS

• Call Centre agents must be Category B FAIS accredited for applicable functions.
• Agents who are not yet accredited must work under appropriate supervision with an accredited Key Individual.
• Security questions must be in place before certain policy changes can be processed.
• All client consent must be accurately recorded on the system.

HOW TO APPLY

ONLINE APPLICATION

Please note: The advert does not provide a specific closing date.