Truworths is hiring: Call Center Agent

Reference Number: TRU260402-2

Job Description We’re looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town. Applicants should be able to work shifts and should have access to reliable transport.

Key Responsibilities

Preparation for Inbound and Outbound Calls.
Quality of Call Opening.
Quality of Collections Call.
Quality of Credit Line Affordability Calculations.
Educating the Customer – education with regards to benefits of payment; NCA, Fashion Delivery Service and consequences of non-payment.
Administration – demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.
Quality of Call Ending

Qualifications and Experience

Matric or equivalent qualification
Previous relevant experience is advantageous.
Competencies
Essential Competencies:

Computer literate (Excel, Word)
Behavioural:

An ability to focus and concentrate
Excellent customer relations and people skills
Excellent communication skills and writing skills in English
The ability to work independently, in a fast paced environment
Accuracy and attention to detail
An ability to focus and concentrate
Proactive, self-motivated, and flexible
Problem-solving skills.
Telephone Personality – displays a customer-orientated, energetic, friendly, respectful, and empathetic telephone personality.

Business Area Credit Service
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town

HOW TO APPLY
ONLINE APPLICATION

Closing Date: 2026/04/12

Policy: We are committed to Employment Equity and the potential for development of candidates from designated groups when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

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