Call Centre Agent – Mr Price

Job Description
As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

Responsibilities
Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
Telephonically confirm employment and personal details to verify information provided on the store application forms
Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base
Process all store card applications across all divisions to increase customer and credit base (outbound agents only)
What’s in it for you….

Enjoy attractive incentives when you achieve your targets, rewarding your hard work and dedication!
Benefit from comprehensive Learning and Development programs and exciting Career Growth opportunities within the Mr Price Group, empowering you to advance your skills and achieve your professional goals!”
Enjoy exclusive discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys, as a valued associate!
Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.
Qualifications
Education

Grade 12
Experience

1 year call centre experience (preferably in new accounts)
Accounts applications processing experience (advantageous)
Skills and knowledge

Knowledge and understanding of industry legislature – Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)
Communication skills – clear and effective verbal communication to assist customers with account setup and inquiries.
Active listening – ability to listen attentively to customers’ needs and concerns, ensuring they feel heard and understood.
Empathy – showing understanding and compassion towards customers, making them feel valued and supported.
Problem-Solving – quickly identifying issues and providing effective solutions
Attention to detail – ensuring accuracy in customer information and account setup processes

HOW TO APPLY
ONLINE APPLICATION

Location: Durban, Kwazulu Natal, South Africa