Closing Date: 2022/01/07
Reference Number: SHO211224-5
Location – Province: Western Cape
Location – Town or City: Brackenfell, Cape Town
Purpose of the Job
The Customer Service Centre Agent will provide telephonic and email support to customers with regards to queries, complaints and product information related to in-store supermarket services, in a professional manner. To promote a positive image of the company through telephonic and written interaction.
Job Advert Details
Job Category
Customer Service
Job Objectives
Qualifications
Matric (Grade 12)
Experience
5 years + Consumer complaint resolution environment 5 years + Inbound and outbound call centre Retail complaints experience would be very advantageous
Knowledge and Skills
3 years of world-class customer service principles
HOW TO APPLY
ONLINE APPLICATION
Policy
We are committed to Employment Equity when recruiting internally and externally.
It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports the achievement of our Employment Equity goals.
Shoprite is an equal opportunity employer. We endeavor to provide feedback to all candidates whenever possible, however, if you don’t hear from us in 30 days, please consider your application unsuccessful.
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