Categories: jobs

KFC Is Hiring: Customer Service

Positions Available: 50

Job Ref #: CSTMRYNFIELD
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Salary: Market Related

Location: JHB EAST RAND

Ensure that our guests’ restaurant experience exceeds their service expectations. Be our KFC Customer Service Brand Ambassador.

Job Responsibilities:
Responsible for the Customer Service experience in the restaurant by
Ensuring that the environment is friendly, warm & inviting
Proactive and solutions-oriented to surpass the customer’s service expectations
Ensuring that engagement with the customer is authentic, friendly, high energy and engaging
Executing duties with accuracy, speed and friendliness, including Kiosk interface
Executing KFC health, safety, and hygiene standards
Serving KFC products that meet the standards
Matric
Preferred training in the Hospitality industry
Minimum 1-year customer-facing experience
Passion for customer service

Competencies
Ability to communicate in a clear, concise and friendly manner
Strong interpersonal skills
Confidence in a customer-facing role
Passion for customer service
Display excellent listening and verbal skills
Display excellent guest management skills
Technically savvy to many various layers : kiosk, deliver, click and collect
Maintain a high and positive energy
Professionalism
Ability to multitask
Team Orientated
High attention to detail
Ability to stand/walk and stay focused and alert for extended periods of time
Remain tactful when facing a confrontational situation