FNB: Call Centre Agent I – IRC200115

at 5 First Place, Bank City, Johannesburg, Gauteng, South Africa in FR Life Ops Advisory
Ends 09 Jun 2021

About us, purpose, experience and qualifications

About us
make a promise
be deeply invested
fee our differences
construct trust, now not territory
have courage
continually do the proper thing
continue to be curious and you have one easy goal: to enhance the lives of clients via simple, positive options that meet their needs, contact us these days and be a part of a prevailing team. All appointments will be made in line with the Bank’s Employment Equity graph The Bank actively helps the recruitment and development of humans with disabilities. We advise that candidates be stimulated to declare their incapacity and consult the Bank must they require realistic accommodation.

Purpose
To motion incoming or outgoing consumer calls, digital communications and queries as per agreed preferred working strategies to make certain consumer desires and commercial enterprise goals are met.

Experience and qualifications
Minimum Qualification – Grade 12
Preferred Qualification – Relevant Diploma
Experience – 1-3 years Call Centre Agent Experience
Person have to now not be an unrehabilitated bancrupt

Additional information and responsibilities

additional requirements

• To coordinate advisors administrative support services through the execution of predefined objectives as per agreed standard operating procedures, action electronic communications and queries as per agreed standard operating procedures and ensure customer needs and business objectives are met.
• Plan for, administer and process coordination and related tasks and activities effectively and efficiently in alignment with performance objectives.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes
• Organisation and Attention to Detail
• Interpersonal Effectiveness
• Problem Solving and Analysis
• Teamwork and Cooperation
• Communicating with Impact
• Customer Orientation

responsibilities

• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
• Demonstrate teamwork as a valued team player
• Assess own performance through seeking timely and clear feedback and request training where appropriate
• Contribute to innovation by finding faster and more accurate ways of working
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Build and maintain stakeholder relationships
• Address customer needs in order to meet or exceed customer expectations
• Act responsibly with work related resources to contribute to cost containment
• Resolve customer queries received through inbound calls
• Answer inbound calls in the eBucks call centre to provide product and service information to customers

How To Apply

Online Application