Call Centre Agent

Province: KwaZulu-Natal

Ciro is currently recruiting for a Call Centre Agent / Telesales Consultant. The successful incumbent should have a completed Matric and at least 2 years’ experience in an in and outbound call centre. This role will be based in Westmead, Durban and will report directly to the Regional Manager.Company Profile

Duties & Responsibilities

Target achievement:
Achievement of monthly budgeted targets by value, volume and margin.
Maintain and develop existing business within the region.
Identify customer growth opportunities.
Monitor the service level report daily.
Manage orders against stock availability and demand correctly.
Monitor call lists against strike rate on a daily basis.
Use deals provided by Key Accounts to sell.
Manage process of sell in prior to price increases.
Address all pricing and delivery issues.
Sell in new lines and increase the basket.

Effective administration:
Pull sales reports.
Ensure communication with regard to dropped orders takes place as instructed.
Follow proper procedures when opening new accounts.
Update customer details to keep records up to date at all times.
E-mail/ sms deals to Reps as agreed.
Effectively communicate opposition and trade information.
Guarantee free stock tracking is up to date at all times.
Monitor shortfall against target.

Ensure on time deliveries:
Ensure Nominated Order Day and Nominated Delivery Days are aligned.
Monitor and understand distributor’s daily delivery reports.
Prevent same day deliveries.

Effective customer and Principal relationships:
Maintain a good working relationship with customers, sales consultants and National Sales and Marketing Managers.
Communicate all issues and provide solutions where possible, i.e. failed deliveries, out of stocks, etc.
Align call centre call lists with the sales consultants call cycles.
Handle all queries, internal and external in a professional and effective manner.


Communicate clearly
Work well with others
Deliver customer service
Analyse and solve problems
Remain composed and resilient

Experience Required

Minimum of 2 years’ call centre experience is essential

Minimum Qualifications Required

Grade 12/ Matric is essential

Knowledge Required

SAP or MFG Pro knowledge
Proficient in MS Office
Experience and understanding of Out Of Home sales environment
Relevant food service customer and product knowledge

We are committed to the growth of internal employees and it is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applications. All external applications will be considered in line with our Employment Equity targets.

Closing date: 2018/05/20

Apply here

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