CLOSE DATE: 2017/10/09

Job Title Claims Financial Administrator
Cluster Group Arrangements
Job Type Classification Permanent
Country South Africa
Province Gauteng
Town / City Johannesburg
Job Purpose About Liberty: Liberty is a progressive African wealth management group which, for more than fifty years, has delivered innovative long-term solutions that assist customers to achieve financial stability in their chosen lifestyles and throughout their life cycles. As a group of companies Liberty offers an extensive, market-leading range of products and services to help customers build and protect long-term wealth. These include life and health-related insurance, investment management and retirement income facilitation. Customers have flexible choices and the input provided by Liberty’s advisers equips them with the knowledge and expert advice they need to make the right decisions with confidence, no matter what their stage of life. “Our vision is to lead by being the most trusted insurance and investment company in Africa.” The Purpose of the role: To ensure the timeous and accurate independent payment of claims in accordance with the appropriate fund rules and policies.
Key Responsibilities Operational
To process and pay all new and adjustments to disability and dreaded disease claims accurately to claimants on a daily basis
To accurately and timeously authorise claims within authority levels in order to prevent financial losses to the company
To independently reconcile specific individual claim histories resolving queries timeously and accurately
To resolve system problems in claims processing timeously
To timeously deal with complex problems and complaints and escalate to the team leader
To maintain PHI (permanent health insurance) payroll ensuring accuracy of information on a monthly basis

Operational Scope Variation
Industry knowledge
Product knowledge
System knowledge
Legislative knowledge

FAs: Has direct daily interaction on all processes
Employers:Interacts as required, keeping the FA informed
Members: Addresses queries as required, keeping the FA informed
Internal: Has direct daily interaction on all processes
With all customers, seeks to anticipate customer issues and takes action to proactively address them
Adheres to required communication channels, protocols and quality standards in interacting with every customer/ stakeholder across all mediums
Ensures that every action and decision assists in Treating the Customer Fairly

Effectively engages with others in the team/ other teams to resolve issues as required
Collaborates with team members to assist with work load balancing to achieve team targets

Manages own time and work in accordance with SLA’s
Delivers quality to limit rework. Understands impact of rework or other incorrect actions on profitability

Qualifications Grade 12 (Maths/ Accountancy desirable)
Experience 2 years administrative experience in an Employee Benefits environment. Supervisory experience would serve as an added advantage
Job Related Skills
Competencies Deciding and Initiating Action, Working with People – Working as a Team, Writing and Reporting – Communicating in writing, Applying Expertise and Technology – Applying Expertise, Analysing – Problem Solving, Learning and Researching – Facilitates Learning, Creating and Innovating – Continuous Improvement, Formulating Strategies and Concepts – Contributing to Strategy, Planning and Organising – Co-ordinate and Control, Delivering Results and Meeting Customer Expectations – Meeting Customer Needs, Adapting and Responding to Change – Flexibility

All appointments will be made in line with the Liberty Group Employment Equity Strategy.

Apply here

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