Call Centre, Midrand (Inbound)
Admin, Office & Support, Gauteng Midrand
R 8000 – R 9000
2x Call Centre agents, Midrand (Inbound)
Call Centre agents, Midrand (Inbound)-well spoken, articulation, clear when speaking. Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities.
Other Benefits: none
Ad Visible Until: 31 October 2018
Vacancy Type: Permanent