Call Centre Agents

Call Centre, Midrand (Inbound)
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Admin, Office & Support, Gauteng Midrand 

R 8000 – R 9000

2x Call Centre agents, Midrand (Inbound)

Call Centre agents, Midrand (Inbound)-well spoken, articulation, clear when speaking. Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities.

R8000-R9000

Other Benefits: none

Ad Visible Until: 31 October 2018

Ref: PTA005194/Shell

Vacancy Type: Permanent

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